VIDEO: First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to dispatch systems around Connecticut. Dispatchers in Norwalk are the latest to get the upgrade and are working on the new Viper 7 system as of December.
“It’s telling me someone is texting into 911,” explained Stacey Lariccia. She has been a dispatcher in Norwalk for 21 years and has handled multiple systems. She’s impressed with this upgrade so far.
Two of the major changes include real time video chatting with 911 and a text-to-911 real-time translation feature.
“The new feature for the 911 is you can translate to 42 different languages,” she said. The text feature allows dispatchers to communicate with non-english speakers more effectively by automatically translating their messages to the texter into the language they are communicating in.